

Our Process : GUEST SERVICE-CONCIERGE

1) Formalization of the request on the HomeLuberon website in "Guest Service - Conciergerie Services" or by mail at support@homeluberon.com.
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Brief draft of the requests by the owners / vacationers in the dedicated form
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Specify the possible urgency of the matter
2) "HomeLuberon" will contact you on the day of the request.
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Understanding of the specific requests of the owners / vacationers
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Meeting with the owners or vacationers, if needed
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Identification of possible specificities of the requests
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Presentation of the different fare plans
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Validation of the implementation date and the implementation period
3) Communication of estimates within 48 hours and signing of contracts
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Selection / estimate of service providers by type of service
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Cost evaluation and validation (providers + "HomeLuberon")
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Signing of contracts between owners / vacationers and "HomeLuberon".
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Payment of a down payment before the first service
4) Billing and payment as defined in phase 3
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Control of the intervention orders / estimates and realizations
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Reconciliation of estimate and invoicing of service providers
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Calculation of invoices by "HomeLuberon" according to the contract :
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- Validated invoice established directly by the selected service provider
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- HomeLuberon fee
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Immediate payment of the balance