Privacy Policy
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As part of its activity, the HOME LUBERON Company, publisher of the Homeluberon.com site, is required to process information about you. For example, by creating an account on the site or by sending a reservation request, you send us information, some of which is likely to identify you ("personal data").
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This Privacy Policy informs you of how we collect and process your personal data. These personal data are only used in the cases provided for by the regulations in force:
• Your consent to the use of your data
• Compliance with a legal obligation
• The performance of a contract that we have concluded with you
• The existence of a legitimate interest in using your data (eg improving your overall experience on the site)
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Responsible for data processing
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The data controller mentioned in this document is the Publisher of the HOME LUBERON site (SIREN 890 196 991 RCS Avignon)
The data protection officer for the Homeluberon.com site is Mr. Guillaume CHARPENTIER.
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Collection of data
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As part of the General Data Protection Regulation (RGPD) of May 25, 2018, the HOME LUBERON company has taken a number of measures to better manage your personal data.
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Processing records and data collected
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HOME LUBERON maintains a data processing register which lists all the data collected on its users as part of the use of the various services offered by the Homeluberon.com site.
These registers can be consulted on request by the National Commission for Computing and Liberties (CNIL) and by any other user of the Homeluberon.com site.
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The data we collect about you may come from different sources:
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• data transmitted by the user : for example, when you register on the site or when you make a reservation request, you provide us with a certain amount of personal information that we can use (depending on the permissions granted by your opt -in)
• data collected automatically : during each of your visits to Homeluberon.com, we collect information relating to your connection and your browsing. Different technologies can be used to collect this data. The main one is the cookie (see last paragraph).
• supposed data : we are likely to establish, by reconciling the data we have concerning you and general and anonymous statistical information, assumptions on the contents and services able to meet your tastes or your uses.
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Data transmission
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HOME LUBERON guarantees:
• that no personal data is collected without prior information to the user.
• that personal information collected online cannot be transferred to third parties without first informing the user.
With your agreement and to meet your needs, the data we have about you may be transmitted:
• to service providers (if you make a reservation request / contact a service provider on the site, if you post an advertisement on the site or if you apply for a job offer)
• to individuals (if you contact a particular member on the site)
• to partner sites (if you make a service or activity request on the site and HOME LUBERON cannot directly find a qualified service provider to respond to it)
When you make a reservation, we have no access to your bank details.
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Right to access, modify, delete and portability of data
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Since May 25, 2018, the General Data Protection Regulation (GDPR) provides that any user can at any time:
• access their data
• modify your data
• delete their data
• download their data
In this context, any user wishing to access, modify, delete or download their data is invited to send an e-mail to the address contact@Homeluberon.com. A response will be provided within a maximum of 7 days by the HOME LUBERON team.
In addition, members with a personal space can delete their account directly from this space after entering their personal password.
In this case, the data linked to the account will be deleted or anonymized without delay.
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Data retention policy
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The data transmitted by the user is kept:
• until the account is deleted for active members who connect to their Homeluberon.com account
• for a maximum of 3 years for inactive users The data collected automatically is kept for a maximum period of 12 months.
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Subcontractors
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Since May 25, 2018, the General Data Protection Regulation (GDPR) provides for the role of subcontractors in the processing of personal data, and imposes specific obligations on them.
In this context, HOME LUBERON acknowledges having:
• set up a register of subcontractors making it possible in particular to identify a data protection officer for each of them
• to have requested GDPR compliance of its subcontractors and to have signed amendments if necessary.
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Data security
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Data security is an essential subject for the HOME LUBERON team. Within the framework of the General Data Protection Regulation (RGPD), HOME LUBERON has set up
• passwords of its users
• data backup and recovery in the event of an incident
• raising the awareness of all of its employees of data security issues.
In addition, HOME LUBERON undertakes to report any data breach to the CNIL and to all its users. This report will be made within a period of less than 72 hours from the moment of the finding of the violation.
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Sensitive data
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No sensitive data about its users is kept.
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Policy on sending emails and text messages
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As part of the use of the services of the Homeluberon.com site, 2 types of e-mails / sms can be sent to you:
• Relational emails / sms: These emails / sms are important for your use of Homeluberon.com They allow you, for example, to receive notifications relating to a request or confirmation of a reservation or service.
• Commercial offers: We can send you promotional offers negotiated with our partners by e-mail / sms. We only try to send offers that may be of interest to you.
In addition to these 2 types of emails, HOME LUBERON can sometimes send you emails without taking your preferences into account. These emails / sms are sent to everyone because we consider them to be essential for the functioning of your account. For example, without this list being exhaustive, these emails / sms may concern:
• an update of the confidentiality policy or the general conditions of use of the site
• a password change request
• a message following a new functionality of the site
• To no longer receive any e-mail from Homeluberon.com, simply delete your account or contact us at contact@Homeluberon.com so that we can update our database.
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Cookies
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A cookie is a small text file sent by Homeluberon.com to your browser. Thanks to this cookie, we record information about your visit. The main objective of this is to facilitate your next visit and increase our efficiency. Cookies play an important role. Without cookies, the use of Homeluberon.com would be much more complicated.
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We use cookies for various purposes. We use them, for example, to count visitors to a page, to help you log in and to protect your data.
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To find out more about cookies, we recommend that you visit the CNIL website directly: Everything you need to know about cookies (cnil.fr)
Type of cookies used by Homeluberon.com
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Google analytics
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Google Analytics is a Google web audience analysis tool that allows website and application owners to better understand the behavior of their users. This tool may use cookies to collect information and generate reports on website usage statistics without individual users being personally identified by Google. The "__ga" cookie is the one most used by Google Analytics.
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Session state
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Information is often collected from websites about users' interactions with them. This data may include the most viewed pages and any error messages displayed on certain pages. We use these "session state cookies" to help us improve our services and the browsing experience for our users.
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security
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Homeluberon.com uses security cookies to authenticate users, prevent fraudulent use of login information, and protect user data from unauthorized third parties.
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Preferences
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Homeluberon.com may record information relating to your preferences. For example, by memorizing the service choices, we can offer you more personalized services.
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Process
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Process cookies keep the website working and provide a service that meets Internet users' needs so that they can browse web pages and access secure areas of the site.
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Managing cookies in your browser
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Some users prefer to block cookies. Most browsers therefore offer the possibility of managing them in a personalized way.
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Some browsers allow you to set rules to manage cookies on a site-by-site basis. This gives you greater control over your privacy. You can refuse them for all sites, except those you trust.
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